Talent & Coaching
- Home
- Talent Management
We coach CSMs to own revenue
Giving them the commercial tools, confidence, and structure to drive renewals and expansion at scale
I don’t just build systems. I build people.I work shoulder to shoulder with your post-sale team to shift their mindset from reactive support to proactive growth. I teach them how to think commercially, act with ownership, and drive outcomes your board actually cares about.
You can expect:
Live deal coaching on expansions and renewals
Narrative training that turns technical features into business value
Clear role definition so CSMs understand what they own and how to deliver
Confidence frameworks for handling high-stakes conversations
Tactical mentoring to sharpen prioritisation, negotiation, and upsell skills
What changes when you invest in CS talent
When Customer Success is coached to think commercially, they become a high-leverage part of your growth strategy. When this shift happens, your CSMs stop chasing support tickets and start driving revenue outcomes.
Faster time to value reduces onboarding risk
Stronger relationships reduce churn and increase renewal confidence
A proactive expansion motion improves NRR
Less founder involvement means more scalable operations
Hands-on. High trust. No fluff.
This is not a one-off workshop or a surface-level playbook drop. This is embedded, practical, human-first coaching that transforms how your CSMs think and operate.
I’ve done this inside fast-moving, venture-backed SaaS companies as both a CS leader and a fractional partner. I understand the pressure your teams are under. And I know how to unlock their potential quickly.
Your Customer Success team is the growth engine hiding in plain sight.
Founders and revenue leaders naturally focus on new business. Sales gets the playbooks, the coaching, the pipeline reviews, and the negotiation frameworks.
But post-sale is where long-term revenue lives.
Your CSMs are closest to your customers. They understand what’s working, what’s not, and where the next opportunity lies. With the right coaching and a commercial mindset, they can unlock expansion, increase retention, and build trust at every level of the customer organisation.
Most just haven’t been shown how. Yet.
